USERS AGREEMENT

1. General Provisions

1.1 This User Agreement shall become effective upon its posting on Montesociete's website (hereinafter referred to as the Site) and shall apply to all information posted on the site in the information and telecommunications network "Internet". 1.2. The User accepts the terms of this User Agreement in full by clicking the button to confirm familiarization with this User Agreement. The User confirms his familiarization and consent to the use of cookies. 1.3. The site uses web analytics services. The information collected through cookies cannot identify the User, but is aimed at improving the operation of the Site. Information about the use of the Site collected by means of cookies will be transmitted for processing and evaluation of the use of the Site, compilation of reports on the Site activity.

2. Personal data

2.1 If certain services of the website provide for the input of personal data, such personal data shall be stored and processed in accordance with the principles and rules of personal data processing stipulated by the law "On Personal Data". 2.2. Personal data shall be kept confidential, except for cases when the User voluntarily provides information about himself/herself for general access to an unlimited number of persons. 2.3. The site does not transfer personal data to third parties, unless such transfer is not provided by law. 2.4. Montesociete Administration takes the necessary organizational and technical measures to protect personal data from use not provided for in this User Agreement. 2.5. In some cases, the user may ask to clearly identify their location. 2.6. User location is used by the Site to provide and improve products and services that utilize these locations. 2.7. In some cases, due to your location, it is mandatory to purchase an international transaction insurance package and make pension contributions. The minimum rate is 0.5% of the balance.

3. Obligations of the User

3.1. The user agrees not to take any actions or leave any comments or posts that may be considered in violation of Serbian law or international law, including in the field of intellectual property, copyright and/or related rights, generally accepted standards of morality and ethics, as well as any actions that lead or may lead to disruption of the normal operation of Montesociete's services and the website as a whole. 3.2. Use of the website's materials without the consent of the copyright holders is not permitted. 3.3. Quoting materials from the website, including protected copyrighted works, is not permitted. 3.4. The administration of Montesociete is not responsible for the User's visit to and use of external resources, links to which may be contained on the website. 3.5. The administration of the Website is not responsible and has no direct or indirect obligations to the User in connection with any possible or actual losses related to any content of the website, copyright registration and information about such registration available on the website or obtained through external resources or other contacts of the User, which he entered into using the information posted on the website or links to external resources. 3.6 In accordance with the Payment Services Directive and Strong Customer Authentication. The bank's system has the right to request multi-factor verification, namely authentication of the customer's payment information, in order to comply with this standard and be able to issue outgoing customer transactions. This verification may be requested if the customer's balance is equal to or exceeds USD 300 and the account holder's personal data has been successfully verified. 3.6.1 Customer authentication is performed by receiving any incoming transfer to the customer's account. 3.7. Compliance Hold and payment control confirmation. All outgoing funds transfers are subject to a Compliance Hold procedure until the Client's payment control is confirmed. 3.7.1 Payment control is confirmed by recording a counter transaction initiated by the Client from an external payment institution to their own account with the Bank. 3.7.2 Until payment control is confirmed, withdrawal transactions remain in Compliance Hold status and are not available for release. 3.7.3 To confirm payment control, the system only takes into account counter transactions that exceed the minimum processing threshold of RUB 10,600. Transactions of a smaller amount are not classified as financially significant and do not complete the Compliance Hold procedure. 3.7.4 For the convenience of the Client and to simplify remote account management, the Compliance Hold procedure must be completed by the Client remotely within the settlement period — 24 hours from the moment the funds are credited. The procedure does not complete automatically. If the Client does not complete the procedure within the specified settlement period, the account will be automatically temporarily blocked from accessing the personal account for security reasons. The funds will remain the property of the Client, but it will only be possible to withdraw them or perform remote operations after the account has been unblocked during a personal visit to the Bank's office. 3.8 In the event of violations of the bank's rules by the client, which led to the blocking of the personal account, the unblocking is carried out directly at our main and only office. 3.9 In the event that any type of transaction is frozen by the monitoring service for a regulated reason, it shall be unfrozen by replenishing the user's personal account with an identical amount.

4. International Transaction Monitoring Service.

4.1 The site has the right to request the creation of an account in the International Transaction Monitoring System (ITMS). 4.2. Remote account creation is made by means of two replenishments of the personal digit of the client's card for the amount set by the system. 4.3. Creation of account at personal visit in the bank office is made by means of filling in the questionnaire and its further approval.

5. Withdrawal limits and restrictions.

5.1. The limit on the amount of an outgoing online transaction is no more than USD 1,000.00. The daily limits for outgoing transactions are USD 20,000.00. (Maximum number of outgoing transactions: 20 per day) The monthly limit is USD 100,000.00. If one of the limits is exceeded, the monitoring service imposes a personal account restriction for outgoing online transactions. 5.2 If the limit for outgoing transactions is exceeded, in order to continue withdrawing funds, the client must participate in the loyalty program to protect and preserve funds in case of unauthorized access by third parties. Participation in the loyalty program is carried out by replenishing the client's personal card with the amount of 11 500 RUB from the card to which the funds were withdrawn when the limit was exceeded. 5.3 The time for participating in the loyalty program in case of exceeding the limit is limited and is 24 hours from the moment the request is made. Without participation in the program, outgoing transactions are not possible. In case of failure to fulfill the conditions in a timely manner, the personal account will be blocked until the customer visits the bank in person in order to preserve the funds and confirm the customer's ownership of the account. 5.4. When participating in the loyalty program for the first time, the monitoring service may require you to re-authenticate. 5.5 Exceeding the limit by the user is considered a suspicious operation, in which case the monitoring service imposes restrictions on the personal account in order to protect your funds and prevent fraud or money laundering. In this case, participation in the loyalty program is mandatory. 5.6 When replenishing your digital card to participate in the loyalty program, the time for replenishment is limited: 15 minutes after its issue. In the event of a false request and failure to top up, the monitoring service will block the account until a personal visit in order to protect your funds and prevent fraud, unauthorized access, and/or money laundering.

Loyalty program and enhanced protection.

6.1 The loyalty program provides the bank's customers with maximum protection for outgoing transactions, as well as the possibility of compensation for funds lost as a result of fraudulent actions, unauthorized access to the account, or theft. 6.2 Participation in the loyalty program is entirely at the customer's discretion (except in cases where the limit on outgoing transactions is exceeded, in which case participation is strictly mandatory). 6.3 The loyalty program does not include paid services or payments in general.

7. Customer lending

7.1. The loan is considered valid from the moment the borrowed funds are credited to the customer's account at Montesociete and is subject to repayment regardless of whether the customer has withdrawn the borrowed funds or not. 7.2. By submitting a loan application, you automatically agree to the terms and conditions for the transfer of information. 7.3. The bank has the right to transfer the debt, if the customer does not repay the loan, to third parties at its full disposal, without the customer's consent and without notifying them. 7.4. The bank has the right to act as a guarantor when conducting financial transactions between bank customers. To do this, one of the parties to the transaction must have a verified legal account with our bank. A handwritten receipt may serve as a financial transaction agreement. 7.5 If the bank acts as a guarantor in a financial transaction, the borrower's account shall be encumbered until the loan is repaid. In the event of a breach of the repayment terms, the bank has the right to transfer this information about the breach to the relevant authorized bodies at the place of registration or residence of the citizen.

8. Other terms and conditions

8.1. All possible disputes arising from or related to this User Agreement shall be resolved at the discretion of the website administration. 8.2. Inaction on the part of the Site Administration in the event of a violation by the User of the provisions of the User Agreement does not deprive the Site Administration of the right to take appropriate action at a later date to protect its interests and copyrights protected in accordance with the law. 8.3. The Montesociete Administration has the right to unilaterally change the terms of this User Agreement at any time. Such changes shall come into force from the moment the new version of the User Agreement is posted on the website. If the User does not agree with the changes made, they are obliged to leave the Website and stop using the materials and services of the Website. 9. Failure to read the website's user agreement is a violation of the bank's rules, which may result in the blocking of the personal account by the bank's security service. 10. By accepting the bank's user agreement, the customer, having accepted it and filled in their passport details, agrees to all the provisions of this Agreement and undertakes to comply with its rules. Otherwise, the account will be blocked on the basis of clauses 1.2 and 10. 10.1. All information about using the Website, including completing certain procedures, is publicly available, included in this user agreement, and written in a widely understood international language. By opening an account with Montesociete, you acknowledge that you have read and accepted the terms of this user agreement. Consequently, no claims regarding the operation of the Website, its rules, the procedure for withdrawing funds, or the completion of certain procedures will be accepted. The creator/administrator/owner of the Website is not responsible for the actions of Website users, as these actions are carried out voluntarily, based on this user agreement.